Sales & Customer Service Performance Improvement

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Intelexe offers a comprehensive approach to developing and implementing a growth strategy for your company based on over 35 years of industry experience with a track record of building effective sales and winning customer service programs.

Check out our video about our training services.

Residential Sales – Move Consulting

Revitalize your sales team by taking them through a step by step professional program that relies on an industry expert, consultative approach.  Professional Move Consultants do not sell, they provide valuable, trusted advice to their clients that guide them to an informed buying decision.

  • Understanding Your Unique Points of Differentiation
  • Feature, Benefits, Affirmation
  • Closes & Trial Closes
  • Overcoming Objections
  • Establishing Industry Expert Consultative Approach
  • Disciplined Follow Up
  • Networking & Building a Referral Base
  • Business Communication

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Business Development

Build an effective business development strategy based on understanding and defining your company’s unique differentiation and target markets.  Arm your sales team with a professional, consultative approach based on product knowledge and presentation of effective solutions.

  • Relevant sales basics from Move Consultant training
  • Developing a Sales Strategy & Defining Your Target Market
  • Effective and Disciplined CRM
  • Understanding and Fine Tuning Your Unique Points of Differentiation
  • Establishing an effective E-Mail Marketing Program
  • Appointment Setting
  • Planning, Research and Preparation – Keys to effective meetings
  • Presentations, Proposals and RFP Responses

 Customer Service & Account Management

The best sales team must be equipped with an effective Customer Service and Account Management team to sell into.  No amount of sales effort will retain customer loyalty without these elements.

  • Relevant aspects of basic sales training
  • Effective Business Communication
  • Key transaction milestones – managing the process
  • Relentless focus on single objective – Working toward the Customer Referral
  • Service Recovery
  • The role of Key Performance Metrics – Keeping Score
  • Managing Effective Periodic Client Reviews
  • Supplier Relationship Management – Effective Management of our Partners
  • Supplier Relationship Management – As the Supplier
  1. Call (1-561-801-3582) or e-mail us for a free, no-obligation consultation.
  2. Receive a Training Proposal to accelerate your company’s growth.
  3. Benefit from a training program custom-tailored to fit your company, your team and your present stage of development.

Select Reference Comments

“The growth of our business during Ray’s tenure was quite dramatic.  In addition to his success in Hawaii he also managed successfully in Asia and Europe as well as the continental United States.  He was an excellent trainer of our staff members in a number of different skills and initiated a program called Crown University which brought many talented young staff members into our Group.”

Jim Thompson
Chairman – Crown Worldwide Group

“Beyond his participation in the creation of RedSky, Ray’s role was to sell the philosophy, convince the early adopters, get the network leaders behind the idea and present it to corporate clients.  For that, I do not believe anyone could have been more capable, especially in the short time available operating with limited budgets.”

Robert Voerman
CEO – Voerman International